Office Policies

If you have any questions about our office policies, please call (704) 889-7395 during business hours.

Appointments

Our office works on a schedule and we try our very best to keep that schedule. However, there may be times that we are behind or ahead of schedule. We try to honor your time and ask that you give us the same courtesy.

When you are late or miss an appointment you deny time that another patient, in need of dental care, could use. We realize unexpected circumstances arise and you cannot keep your appointment, if this occurs, we would ask that you give us 24-48 hours notice to cancel or reschedule your appointment.

If you are a new patient we ask that you arrive 30 minutes prior to your appointment time and existing patients are asked to arrive 15 minutes prior.

Cancellations

We realize unexpected circumstances arise and you cannot keep your appointment. If this occurs, we ask that you give us 48 hours notice to cancel or reschedule your appointment.

Financing

For our patients without insurance, payment is required at time of service. We will work with you on major procedures, so that when the procedure is completed it is paid for.

We accept cash, checks, Visa, Master Card, Discover and Care Credit. Care Credit is a card used exclusively for dental or medical services. We have the applications or you may go online to apply.

There is a $30.00 fee charged on all returned checks.

Because of the increasing cost of postage, we try to send as few statements as possible. When you get a statement, it means that the balance is what you owe, as insurance has either paid or denied the claim. Any balance not paid in 90 days from the first statement date will be turned over to the Collection Bureau and assessed a charge of 33% of the balance.